Terms & Conditions

This website is owned and operated by Clinica Fiore Limited, a UK-registered company whose registered office is at 22 Bloomsbury St, Covent Garden, London WC1B 3QJ. Your use of this website and subsequent bookings is subject to the following terms and conditions. If you do not agree to these conditions, please do not use this website or book with the clinic.

All communications regarding this website should be directed to [email protected].

Set out below are the business terms in which Clinica Fiore / FIORE AESTHETICS provides a service to its clients and visitors to this website. Please ensure that you have read and fully understood our terms and conditions before booking a treatment at Clinica Fiore / FIORE AESTHETICS.

1. Appointments

• All Aesthetic Practitioners at Fiore Aesthetics are trained and approved in accordance with the company’s treatment protocols. Therefore, Fiore Aesthetics does not guarantee continued treatment with a named Aesthetic Practitioner.
• Before your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance, this may result in the cancellation of your appointment, reduced treatment time, or additional fees being charged. For specific treatments, we ask that you are prepared for your treatment:
  • Face treatments: All make-up removed prior to treatment
  • Laser hair removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked before laser hair removal.
• Fiore Aesthetics will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Fiore Aesthetics will be rebooked as soon as convenient for our client.
• If you are unable to attend your appointment, please contact us at least 48 hours before your appointment. Any cancellation within 48 hours of your appointment will result in the loss of the treatment from your value pack or your deposit being redeemed.
• If you do not attend your appointment, you will lose your deposit or your treatment being redeemed.
• Late arrival to your appointment may result in a reduction in your treatment or forfeit of the appointment.

2. Deposits

• To secure an appointment with Fiore Aesthetics, a refundable deposit is required.
• For a consultation or treatment appointment with an Aesthetic Practitioner, a deposit of £30 will be charged to your debit or credit card at the time of booking to secure the appointment. Your deposit will then be redeemed against the value of the treatment or consultation fee.
• You will loose your deposit unless 48 hours cancellation notice period has been given by phone or email.
• Injectable consultations are not free of charge, and the deposit will not be fully refundable.
• Please note that, when booking to see a member of our medical staff, a booking deposit of £75 is payable. This is to confirm your appointment and will be refunded against your treatment costs
• No deposit is required when booking a treatment from a pre-paid course.
• For the terms of deposit refunds, please refer to the cancellation policy set out in point 3.

3. Cancellation Policy

Our cancellation policy is in place to ensure that we can maximise our appointment availability. This ensures we can offer a cancelled appointment time to a client who needs it.

Should you need to cancel or reschedule, we kindly ask that you call us at least 48 hours before your appointment to avoid incurring the full cost of the booked treatment. Any cancellation within 48 hours will result in your deposit or treatment being redeemed. Charges will be incurred for missed appointments.

• Products and treatments purchased from the promotion (discounted products)
  • Products and treatments purchased from promotions cannot be refunded at any date and must be used within 6 months of purchase.

• Single treatments
  • We take a fully refundable deposit of £30 when booking a single treatment. The deposit can be redeemed against treatment fees. Should you need to cancel or reschedule your appointment, we kindly ask that you call us no less than 48 hours notice prior to your appointment. Please be aware of our business opening hours when calling to reschedule or cancel, to ensure you give us the correct notice period. Any cancellation within 48 hours will result in your deposit being redeemed.

• Pre-paid value pack or course of treatment
  • No deposit is required when booking a treatment from a pre-paid course of treatment. Should you need to cancel or reschedule your appointment, we kindly ask that you call us no less than 48 hours-notice prior to your appointment. Please be aware of our business opening hours when calling to reschedule or cancel, to ensure you give us the correct notice period. Any cancellation within 48 hours will result in your deposit being redeemed.

4. Pricing & Payments

• Pricing: Consultation and treatment prices may vary, especially during promotional periods. Please refer to pricing on the website or in the clinic.
• Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.
• Card payments Only: We ask that you make payment via card or contactless payment where possible
• There is a £5 extra charge to AMERICAN EXPRESS users

5. Courses of Treatment

• Payments: All treatments purchased as a course or package must be paid for in full prior to the first treatment.
• Package or course expiry: All treatments from a course must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed, and a new package will need to be purchased.
• Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client, and Fiore Aesthetics is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

6. Suitability for Treatment

• We will always assess whether treatment is suitable for you before any treatment is carried out.
• It is the client’s responsibility to ensure that they provide Fiore Aesthetics with a relevant medical history and medication details prior to each treatment.
• We cannot treat any clients who are under 18, pregnant or breastfeeding.
• Muscle relaxing injection top-ups are only available within two weeks of the original treatment and are at the discretion of the medical practitioner.
•  

7. Liability

• Fiore Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
• For your safety and that of others we ask that you read and adhere to the Safety Charter, in order for your treatment to be carried out.
• It is the client’s responsibility to ensure that they provide Fiore Aesthetics with all relevant medical history and medication details prior to each treatment. Fiore Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Fiore Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Fiore Aesthetics’ liability for death or any personal injury resulting from Fiore Aesthetics’ negligence.

8. Your Right to Complain

• Fiore Aesthetics endeavours to treat all its clients appropriately, compassionately, and fairly. If, however, you have an issue with any matter in relation to your treatment at Fiore Aesthetics you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Fiore Aesthetics will be pleased to help and will support you through the process.
• The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
• Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager
• If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. Fiore Aesthetics aims to give you a full written response within 20 working days, or where this is not possible, an explanation as to the cause of the delay.
• Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is of clinical nature this will be the Head of Medical Standards. The complaint will be further reviewed within 20 working days, and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.

9. Privacy

• At Fiore Aesthetics we respect and are committed to protecting your privacy.
• We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
• All the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
• Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.
• You will be added to our Newsletter list if requested by yourself or if you make a purchase with us which is effective immediately.